Privacy Policy

Last updated: May 7, 2026

Arizona Backpacking Rentals ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, request a kit reservation, or communicate with us by email, phone, or text message.

1. Information We Collect

Personal Information:

• Name
• Email address
• Phone number
• Shipping address
• Trip destination and dates
• Party size and member heights
• Kit preferences and special requests
• Information you provide through forms, chat, or messaging

Automatically Collected Information:

When you visit our website, we may automatically collect IP address, browser type, device information, pages visited, time spent on pages, and referral sources. This information helps us improve website performance and user experience.

2. How We Use Your Information

We use the information we collect for purposes including:

• Responding to rental inquiries and reservation requests
• Confirming and managing kit rentals
• Coordinating shipping and pickup logistics
• Sending transactional communications (booking confirmations, shipping notifications, delivery updates, return reminders)
• Sending marketing communications only when consent is provided
• Improving our website and service quality
• Maintaining rental records for business and tax purposes

We only collect information that is reasonably necessary to provide our services.

3. SMS Messaging and Communications

If you provide your phone number and opt in to receive text messages from Arizona Backpacking Rentals, you may receive:

• Reservation confirmations and reminders
• Shipping and tracking notifications
• Pre-trip preparation messages
• Return reminders and instructions
• Promotional messages, only if you provide explicit separate consent

Message frequency may vary. Message and data rates may apply. You can opt out of receiving SMS messages at any time by replying STOP. You may reply HELP for assistance.

For support you may contact us at:
info@arizonabackpackingrentals.com
(602) 560-8035

We do not sell, rent, or share mobile opt-in data or consent with third parties for marketing purposes.

4. Third Party Services

We may use trusted third party platforms to operate our business and deliver services. These providers may collect and process information according to their own privacy policies. These services may include:

• GoHighLevel (CRM and messaging platform)
• Calendly (appointment scheduling)
• Stripe or Shopify (payment processing)
• Google Analytics (website analytics)
• Meta / Facebook Pixel (advertising analytics)
• UPS and shipping carriers (kit delivery)

These providers only receive the information necessary to perform their functions.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience. Cookies help us analyze website traffic, understand visitor behavior, improve marketing performance, and optimize website functionality. You may disable cookies through your browser settings if you prefer.

6. Data Protection and Security

We implement reasonable technical and organizational safeguards to protect your information. However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to provide services, comply with applicable laws, resolve disputes, and enforce agreements. Information no longer required may be deleted or anonymized.

8. California Privacy Rights (CCPA)

If you are a California resident, you may have the right to request access to your personal information, request deletion of your personal information, request information about how your data is used, and request that your data not be sold. Arizona Backpacking Rentals does not sell personal information.

To submit a privacy request, contact: info@arizonabackpackingrentals.com

We will respond to verified requests in accordance with applicable law.

9. Children's Privacy

Our services are intended for adults 18 years of age or older who are renting on behalf of themselves or their families. We do not knowingly collect personal information directly from children under 18. If we become aware that information from a minor has been collected directly without parental consent, we will take steps to remove that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with the revised effective date. Continued use of our website after updates indicates acceptance of the revised policy.

11. Contact Information

Arizona Backpacking Rentals
Email: info@arizonabackpackingrentals.com
Phone: (602) 560-8035
Service Area: Phoenix Metropolitan Area, Arizona, with nationwide shipping